CONVERTOR BOX

• Seamless Compatibility: The Converter Box ensures that Prestige Nursecall equipment can be fully integrated with your current nurse call system, eliminating the need for expensive or disruptive system replacements.

• Constant Power Connection: This unit needs to be plugged in at all times to ensure consistent functionality and reliable performance, providing continuous operation of your nurse call system.

• Quick and Easy Setup: Once installed, the converter box is simple to use and operates in the background, ensuring that Prestige Nursecall devices work flawlessly with your existing infrastructure.

• Essential for Integration: If you're looking to upgrade or expand your nurse call system with Prestige Nursecall products, the Converter Box is a must-have to ensure full system compatibility.

• Durable and Reliable: Built to provide long-lasting, consistent performance, the converter box is designed to meet the demands of healthcare environments.

Ensure your Prestige Nursecall devices work perfectly with your existing nurse call system by adding the Converter Box to your setup. This vital piece of equipment ensures that your investment in new technology integrates seamlessly, improving care quality and efficiency.

Return and Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer the following return and refund policy:

Returns:

You can return items within 3 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Some items, such as custom or second-hand items cannot be returned.

Refunds:

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5 business days.

Please note that shipping costs are non-refundable unless the return is due to a mistake on our part.

Exchanges:

If you wish to exchange an item for a different size, or product, please return the original item and place a new order.

You can contact us for assistance with the exchange process.

Return Shipping Costs:

You are responsible for the return shipping costs, unless the return is due to an error on our part. We recommend using a trackable shipping service for returns, as we cannot guarantee we will receive your returned item.

Damaged or Defective Items:

If you received a damaged or defective item, please contact us within 3 days of receiving the order for a replacement or full refund.

How to Return an Item:
Contact our customer service team at info@prestigenursecall.co.uk to initiate the return process.

Please include your order number, a description of the item, and the reason for return.If you are not satisfied with your product, you can return the product to us for a full refund. Please ensure the product is returned in the same condition you received it. 

Please note we do not refund delivery charges

We aim to process and ship all orders as quickly as possible. Orders are typically processed within 7 business days. You will receive a confirmation email with tracking details once your order has been shipped.

Delivery Costs

Delivery costs are worked out depending on weight and cost of order.

Delivery Times
Standard delivery usually takes 3 to 5 business days, depending on your location.

Order Issues
If you experience any issues with your order, such as delays or damaged items, please contact us within 3 days of receiving your shipment for assistance.